Common Questions
1- What Kind of Services Do We offer?
We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, carpet cleaning, window cleaning, and post-construction cleaning. Customized cleaning plans are also available to meet your specific needs.
2- Are your cleaning products safe for children and pets?
Yes, we prioritize the safety of your family and pets. We use eco-friendly, non-toxic cleaning products that are effective yet safe for all surfaces and environments. If you have specific preferences or allergies, let us know, and we can accommodate your needs.
3- Do you bring your cleaning supplies and equipment?
Yes, our cleaning teams come fully equipped with all the necessary cleaning supplies, tools, and equipment. However, if you prefer us to use your supplies, we are happy to accommodate your request.
4- Are your cleaners insured and background-checked?
Absolutely. All our cleaners are thoroughly vetted, background-checked, and fully insured. Your safety and peace of mind are our top priorities.
5- How do you determine the cost of cleaning services?
The cost depends on factors such as the size of the space, the type of cleaning required, the frequency of service, and any special requests. We provide free estimates after assessing your specific needs.
6- Do I need to be home during the cleaning?
No, you don’t need to be home during the cleaning. Many of our clients provide us with access to their property, and we ensure it is secured after we finish. However, if you prefer to be present, that’s perfectly fine too.
7- What if I’m not satisfied with the cleaning?
Customer satisfaction is our priority. If you’re not completely happy with the service, please contact us within 24 hours, and we’ll return to address any issues at no additional cost.
8- How do I schedule or cancel a cleaning appointment?
You can easily schedule or cancel an appointment by calling our office, using our online booking system, or contacting us via email. We require at least 24 hours' notice for cancellations to avoid any fees.